If you instruct us to pay a money transfer to a designated recipient and later request that we stop the payment of such transaction, we will need to check first with the paying agent to determine if the money transfer has been paid to the recipient. If we can confirm that payment has not been made, the money transfer will be cancelled and we will refund the amount of the money transfer, including the service charge. Your refund will be refunded to you in its original currency. All refunds shall be available within fifteen (15) calendar days of the stop order or as soon as the refunds are returned by the paying agent and, whichever is first. For further information or to file a complaint, please contact our customer service team at +2119 2316 1166
We reserve the right, in our sole discretion, to: (i) reject a proposed money transfer; (ii) limit the amount of a money transfer; (iii) require additional information to complete a money transfer; and/or (iv) take reasonable measures with respect to a money transfer to comply with applicable laws and regulations. As a user, you agree not to attempt to circumvent the parameters of the service by using a different debit or credit card or bank account, entering false information, or any other means. The service is offered exclusively for the personal money transfer needs of users. Any other use or attempted use of the service for commercial purposes, promotion of products and services, or other such purposes, directly or indirectly, by you or by a third party is prohibited.
The service available through the website is limited to money transfers for a maximum amount of $10,000 USD per user per calendar day following account enrollment; with an exception for users who are in East Africa citizens who are allowed to send as much as they can afford in their countries
When you submit a money transfer, the paying agent is not required to accept it. You agree that you will not hold us liable for any damages resulting from a paying agent's decision not to accept a money transfer made though our service. Any unclaimed, refunded or denied payment will be returned to you or to the original payment method. We will return any unclaimed money transfer to you, or to the original payment method, within thirty (30) days of the date we are informed that the paying agent has rejected your money transfer transaction.
If you provide us with incorrect recipient information, we will contact you to correct the recipient information or process a refund of your money transfer.
If you use your mobile phone to make money transfers, you are responsible for any fees that your phone service provider charges, such as fees for SMS, data services, and any other fees that your phone service provider may charge. Your phone service provider is not the provider of these money transfer services; instead, the Company is the provider of these money transfer services.
Users may elect to enroll in the Peter Deng Express, Ltd ALERT SMS program to receive notifications and alerts about their money transfer transactions. Message and data rates may apply. If you enroll in the Peter Deng Express, Ltd ALERT SMS program, you are responsible for any fees that your phone service provider charges, such as fees for SMS, data services, and any other fees that your phone service provider may charge.
Use of the website and information transmitted in connection with the money transfer transaction is limited to the contemplated functionality. In no event may the website or Peter Deng Express, Ltd money transfer service be used in a manner that (a) harasses, abuses, stalks, threatens, defames or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent, deceptive or otherwise violates any applicable federal, state, local or international law, statute, ordinance or regulation; (c) uses technology or other means to access Peter Deng Express, Ltd that is not authorized by us; (d) use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," to access Peter Deng Express, Ltd (e) attempts to introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempts to gain unauthorized access to Peter Deng Express, Ltd computer network or user accounts; (g) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (h) violates these Terms of Use; (i) attempts to damage, disable, overburden, or impair Peter Deng Express, Ltd servers or networks or otherwise attempts to interfere with the proper working of the website; (j) infringes on our or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of privacy; (k) provides false, or misleading information; or (l) may cause us to lose any of the services from our Internet service provider or other suppliers (collectively "Acceptable Use"). You further agree that you may not refuse to cooperate in an investigation or to provide confirmation of your identity or any information you provide to us in connection with your use of the website.
We have the right in our sole discretion to (a) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the website, and (b) suspend or terminate your access to all or part of the website for any or no reason, including without limitation, any violation of these terms of use. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone effecting a transaction on or through the website.
You waive and hold harmless Peter Deng Express, Ltd from any claims resulting from any action taken by the company during or because of its investigations and from any actions taken because of investigations by either the company or law enforcement authorities or regulator authorities related to the money transfer service or your use of the money transfer service.
We may modify or update the website and or money transfer procedures from time to time, in Peter Deng Express, Ltd sole discretion, with or without notice, except as required by law. We may suspend access to the website or close it.
All information we collect on this website is subject to our privacy policy. You represent and warrant that all data provided by you is accurate.
The service is intended for the use by users who are eighteen (18) years of age or older. Please note that the service (including, without limitation, the underlying network, system, software, servers, various directories and listings, various message and news boards, tools, information and databases) is not intended for use by persons under eighteen (18) years of age. If it comes to our attention through reliable means that a user is a child under eighteen (18) years of age, we will cancel that user's account and will delete all information regarding such user from our system and records.
You are responsible for any chargeback, claim, reversal, fee, fine, penalty and other liability incurred by us, another user of our services, or a third party caused by or arising out of your breach of these terms of use, and/or your use of our money transfer Service. You agree to reimburse us, another user, or a third party for all such liability.
Except as otherwise required by law, Peter Deng Express, Ltd liability is limited to the U.S. dollar, SSP, Kenyan Shillings, Ugandan Shillings and other currency amount showing on the face of receipt for your money transfer transaction, including service charges. Except as provided in the previous sentence, in no event will the company, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under and legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it.
If the company does not properly complete transactions on time or in the correct amount in accordance with this agreement with you, Peter Deng Express, Ltd may be liable for your losses, up to the limitation described in the preceding paragraph. However, the company will not be liable if (a) through no fault of the company, you do not have enough funds available in your bank account, debit card account, or credit card account to complete the transaction; (b) the paying agent or recipient refused to accept your money transfer; (c) to complete the transaction; (b) the paying agent or recipient refused to accept your money transfer; (c) your funds are subject to legal process or other encumbrances restricting transfer; (d) you provide incorrect or incomplete transaction information to Peter Deng Express, Ltd or (e) if your use is not an acceptable use.
You agree to defend, indemnify and hold harmless Peter Deng Express, Ltd, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) resulting from your violation of these terms of use or your use of the website, including, without limitation, any use of the website's content or services other than as expressly authorized in these terms of use or your use of any information obtained from the website, or your negligence, fraud or willful misconduct.